IT Administrator

Wayve

Wayve

IT
Mountain View, CA, USA
Posted on Wednesday, June 5, 2024

Where you’ll have an impact

At Wayve, we're more than just a technology company; we're pioneers in AI-driven autonomous mobility. Now, we're seeking an IT Support Engineer who's passionate about supporting the innovative technology that powers our mission. This role isn't merely a position; it's an opportunity to contribute to a project that's reshaping the future of transportation. By joining us, you're not just solving IT challenges; you're playing a crucial part in enhancing the way we interact with our cities and technology.

As an administrator within the IT team, you will be responsible for:

  • Performing general administration and technical duties in order to support activities and operations within the IT team
  • Performing service desk functions (troubleshoot user issues, respond to requests)
  • Performing duties related to setup, configuration and installation of software products and peripheral equipment
  • Assisting in updates and maintenance of technologies use by Wayve staff
  • Resolving problem related to supported applications and OSs (linux (Ubuntu) and MacOS)

Your Impact

  • Operational Support Excellence: Ensure the smooth operation of our internal systems, aiding in the transformation of urban mobility through your support of our staff and technologies.
  • Innovation in Support: Utilise and improve upon current procedures to streamline operations across service desk functions, software and hardware setups, and technology maintenance.
  • Technology Mastery: Keep our team ahead of the curve by efficiently resolving issues related to software applications, operating systems (primarily Linux (Ubuntu 20) and macOS), project and service management (Jira) and peripheral equipment, maintaining our reputation for excellence.

Your Challenges

  • Technical Proficiency: Master the critical support systems and technologies that enable our team to develop AI-driven autonomous vehicles.
  • Process Innovation: Lead the charge in adopting and refining tools and technologies that support our ambitious goals, enhancing efficiency and effectiveness.
  • Collaborative Solution-Finding: Work across global teams to troubleshoot and resolve IT issues, ensuring seamless operations and staff satisfaction.

Who You Are

  • Supportive Force: Committed to ensuring the success of our technology and our team, ready to tackle challenges head-on.
  • A Collaborative Team Member: Understanding that our greatest achievements come from working together towards common goals.
  • A Clear Communicator: Key in bridging efforts across departments and with external partners.
  • An Innovator: Never content with the status quo and always looking for ways to improve our systems and processes.
  • A Doer: Dedicated not only to fulfilling your role but also to contributing to the broader needs of the company.

Essential

  • Proven experience in IT support or a related field, with a strong foundation in troubleshooting and technical support.
  • Proficiency in supporting diverse operating systems, particularly Linux (Ubuntu 20 & 22) and macOS.
  • Experience with setup, configuration, and maintenance of software and hardware, including peripheral equipment.
  • Familiarity with IT service desk operations and customer service principles.
  • Excellent problem-solving skills, attention to detail, and effective communication abilities.

Desirable

  • Experience in a technology-driven environment, particularly in companies focused on innovation or R&D.
  • Familiarity with IT operations in a multi-disciplinary tech company, especially those in the autonomous driving or AI sectors.
  • Familiarity with network equipment
    #LI-EC1