Technical Implementation Specialist
Voxel
IT
San Francisco, CA, USA
Posted on Dec 17, 2024
ABOUT
At Voxel, we are passionate about revolutionizing workplace safety and operations with groundbreaking, full-stack AI and computer vision technology. Voxel is building the future of Computer Vision and Machine Learning for operations, risk, and safety. We use computer vision and AI to enable existing security cameras to automatically detect hazards and high-risk activities.
Voxel’s site intelligence platform helps safety and operations leaders see the unseen risks, make strategic decisions, and help prevent workplace incidents before they happen. Our customers include Fortune 500 companies across major grocers and retailers, manufacturers, food and beverage warehousers, supply chain and logistics service providers.
THE OPPORTUNITY
Voxel is seeking a Technical Implementation Specialist to oversee the deployment of Voxel's cutting-edge Edge Devices at customer sites. This role bridges technical expertise and operational execution, ensuring seamless installation and integration of our AI-powered safety and operations platform. The ideal candidate thrives in a fast-paced environment, excels at cross-functional collaboration, and is passionate about using technology to make workplaces safer and more efficient.
WHAT YOU'LL DO
- Lead On-Site Implementations: Manage the end-to-end deployment of Voxel service, including SoW, installation planning, and troubleshooting, ensuring on-time and successful installations. This includes the coordination of the implementation processes such as scheduling, project management, and risk management.
- Technical Expertise: Serve as the primary technical lead for customer deployments, configuring devices, optimizing network settings, and ensuring compatibility with existing security camera and IT systems.
- Customer Collaboration: Partner with customers to understand their operational requirements and tailor deployment strategies to maximize the value of Voxel’s solutions.
- Project Management: Coordinate cross-functionally with internal teams (Sales, Sales Engineering, and Customer Success) and external stakeholders to deliver seamless implementations on time and within scope.
- Continuous Improvement: Gather customer feedback during deployments to inform product and process improvements. Identify opportunities to enhance the scalability and efficiency of the implementation process.
- Travel and Support: May require travel to customer sites for installations, assessments, and troubleshooting, representing Voxel’s commitment to exceptional service.
MINIMUM QUALIFICATIONS
- Bachelor’s Degree in Engineering, Computer Science, or a related field.
- 3+ years of experience in technical project management, system implementation, or a similar role, preferably in an enterprise B2B or early-stage startup environment.
- Experience deploying and managing hardware solutions, particularly edge devices or IoT technologies.
- Proficiency in networking concepts and configurations, including routers, switches, proxies, firewalls, VPNs, and security protocols (SSL/IPsec).
- Familiarity with Linux, Docker, Kubernetes, and cloud platforms such as AWS.
- Knowledge of security camera systems and video surveillance technologies.
- Strong organizational and problem-solving skills, with the ability to manage multiple projects simultaneously.
- Excellent interpersonal and communication skills, with experience collaborating across technical and non-technical teams.
- Willingness to travel as needed to customer sites.
FEATURED BENEFITS
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Paid maternity leave
Join Voxel and make a meaningful impact: At Voxel, we offer a unique opportunity to be part of a company that is transforming workplace safety through AI-powered solutions including applied Computer Vision. Your contributions will directly impact the safety of workers across industries, revolutionizing workplace safety practices.