About Forge

At Forge, we do one thing and one thing only: install energy-efficient heat pumps for homeowners across Greater Boston. Heat pumps are an all-in-one heating/cooling solution with a lot of benefits, but we chose to go all-in on them for three key reasons: 1) They're great for homeowners. Heat pumps provide year-round comfort and better indoor air quality with lower energy-bills. 2) They're better for the planet. Once widely adopted, heat pumps will be our #1 weapon in the fight against climate change. 3) They're creating new jobs. To keep up with the rising demand for heat pumps, Forge is building a skilled workforce of heat pump installers who are trained in-house – ensuring superior quality for homeowners and a satisfying career for tradespeople.

About the role

As an Install Coordinator on the HVAC & Electrical Team at Forge, you will play an important role as the first point of contact for our Pros in the field, our partners, and other internal teams. We look to you to ensure that everyone involved has a great experience working at, and with, Forge. In this role, you will act as a project manager, overseeing the day to day operations of the crews assigned to you. You will need to be a strong communicator, highly organized and ready to solve problems.

This role is required to be in the Newton office 5 days a week. The anticipated pay range for this role is $55-$70k annually, commensurate with experience and qualifications.

What you'll do

• Own End-to-end Project Coordination - Responsible for assessing the scope of work and keeping the project on track. This includes but is not limited to: planning, assigning and scheduling pros to the project, procuring the materials or equipment needed and obtaining permits.
• Project Scheduling/Assignments - Maintaining a full schedule for all Pros in your assigned crew using various software platforms and tools; balancing the requirements of partners with ensuring Pros safety and bandwidth.
• Internal Pro Communications - Act as the main point of contact on the ground for Pros assigned to your crews, including but not limited to: project discussion, job issues, scheduling adjustments/pivots, scope questions/confirmations, and general updates.
• Customer and Partner Communications - Communicate daily/weekly with our various partners and directly with customers (homeowners), providing any information and updates, answering questions, and managing invoicing.
• Documentation & Analysis - Maintain clear records of every job, including expected revenue, days to complete, labor and expenses, customer completion forms, method of payment, invoicing, crew composition and any other relevant information.
• Optimize Operations - Constantly propose process improvements and changes for our teams in order to optimize efficiency, increase revenue, adapt to the ever changing landscape, and most importantly, keep the team safe and happy.

Qualifications

Required Qualifications:

• 3 years of experience in a similar role.
• Ability to communicate clearly and effectively with all stakeholders including customers, crews, peers etc.
• Ability to prioritize and juggle multiple tasks - you are excellent at time management.
• Outstanding organizational skills.
• Ability to problem solve and remain calm under pressure.
• Comfortable with change and a fast-paced environment.
• Comfortable with technology and able to adapt to new software (G-Suite, Slack, Zoom, resource/scheduling software, invoicing software, etc.).

Preferred Qualifications:

• Experience working in the trades and/or a startup environment.
• Experience scheduling and assigning teams of people.
• Experience creating cost sheets and invoicing.
• Experience in a Lean Operations environment.

Why Choose Forge?

• Career Growth: We believe in growth and promoting from within. Your dedication, skills and leadership can lead to fast advancement and we will support you in that growth.
• Competitive Compensation: Your expertise is valued. We offer competitive pay, company stock options, potential bonuses and a clear understanding of how to reach your next pay increase.
• Paid Time Off: We work hard at Forge but also believe you need time with your family and/or friends to recharge. We offer paid holidays, vacation and sick time, as well as PTO increases based on factors like tenure or advancement.
• Employee Benefits: Enjoy a comprehensive benefits plan, including health and dental insurance with generous employer contributions, , a generous 401k match, mileage coverage, phone data stipends, and more.

Additional Information

Forge is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.

This role will receive a competitive salary + benefits + equity package. We have an outstanding culture of intelligent, hard-working, and creative individuals, and many opportunities for professional growth and development. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background and experience. Final offer amounts may vary from the amounts listed in this posting.