Windows Sales Account Executive, B2C

Forge - Newton, MA

www.forgeco.com

About Us

Forge (www.forgeco.com) is on a mission to build and power the next-generation trades worker. With a unique combination of hands-on training and next-generation technology, Forge is giving people who love to work with their hands the chance to build a great career while tackling the tradesperson shortage head-on.

About Your role

We are seeking a highly motivated and customer focused Account Executive to join our growing Windows Team. You will be responsible for delivering high quality window solutions to our customers. With a strong commitment to innovation, customer satisfaction, and representing “The Forge Way”, your primary focus will be promoting our best in class window solutions to residential customers to win their business. This position offers an excellent opportunity to excel in a dynamic and competitive industry.

Responsibilities:

• Customer Acquisition: identify and target new customers in the residential sector. Generate highly qualified leads through market research, networking, and cold calling;
• Windows Presentation and Estimation: conduct product and service demonstrations to prospective clients. Clearly articulate the unique selling points (“The Forge Way”) and benefits of our service;
• Contract Preparation: prepare accurate and competitive price quotes and proposals. Collaborate with internal teams and Pros to ensure timelines are met;
• Customer Relationship Management: build and maintain strong relationships with customers, understand their needs and offer tailored solutions;
• Account Strategy: develop and execute plans that align our services with customer needs. Identify opportunities for upselling or cross selling additional services;
• Negotiation and Closing: negotiate price, product, and service conditions with customers to secure contracts. Ensure smooth closure and transition to the appropriate teams;
• Customer Feedback and Advocacy: gather feedback from clients to identify areas for improvement. Encourage satisfied clients to become advocates, participating in reviews or testimonials;
• Reporting and Analysis: prepare and present data on customer success metrics to internal teams. Maintain detailed records of sales activities and provide regular reports on key performance indicators.

Qualifications:

• Proven experience in a sales position in the Windows industry;
• Experience in a startup environment is a plus;
• Exceptional negotiation and persuasive skills;
• Strong communication, presentation, and interpersonal skills;
• Excellent problem solving and decision making abilities;
• Ability to work independently and collaboratively in a team environment;
• Familiar with a CRM software (Zendesk), Google Suite, Slack, etc is a plus;
• A passion for delivering exceptional customer service and winning new business
• Ability to look at the window industry and think outside the box to deliver a unique experience to homeowners.

At Forge, we value innovation, teamwork, and a commitment to excellence. We're dedicated to creating a supportive and collaborative environment where individuals can grow professionally and make a real impact. We offer competitive salaries, equity, benefits, flexible working arrangements, and a dynamic culture of intelligent, hard-working, and creative individuals.