Field Service Engineer



Los Angeles, CA, USA
Posted on Saturday, October 14, 2023

What we’re building

Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.

Gas boats dominate today’s marine industry not because of great product offerings but because of a lack of better alternatives. Boaters have grown accustomed to vehicles that feel stuck in the 1980s: unreliable, expensive, loud, noxious, and a nightmare to own and operate. They’re also awful for the water and air they reside in.

By contrast, electric boats are superior in nearly every way: not only are they far more reliable and less costly to operate, but they’re also quieter, quicker, and cleaner, with no fumes or pollutants. However, they’ve been held back by both the technology and the talent to make them truly competitive with gas alternatives. That’s Arc’s opportunity.

Using modern, aerospace- and automotive-inspired techniques, we’re building our hulls, batteries, cooling systems, firmware, and software together to deliver the next generation of watercraft.

What we’re looking for

We’re looking for someone that is excited by our vision, eager for a challenge, and willing to learn on the job. We pride ourselves on transparency and operate in a lean, high-trust environment that encourages everyone to take ownership over their domain.

You will be a full-time member of our Field Operations team and will work from our manufacturing facility in Los Angeles. Given that we’re a startup, you will be working in a fast-moving, dynamic environment that requires adaptability. That said, here are some responsibilities and qualifications we expect to stay relatively constant for this role.

Core responsibilities

  • Developing robust service standards, processes, and other documentation required for safe and efficient service trips
  • Collaborating with mechanical, electrical, and production engineering teams to implement feedback for easing service trips and reducing service/recall risk
  • Creating and managing service part BOMs, work instructions, and specifications
  • Sourcing and procuring service trip tool kits
  • Getting hands on dispositioning rework and repairs for issues that appear post delivery
  • Becoming an expert in assembling and disassembling all major boat systems, including electric powertrain systems, thermal coolant systems, and aesthetic paint/upholstery among others

Basic qualifications

  • Bachelor's degree in an engineering discipline
  • At least 2 years of industry experience (internships count)
  • Extensive experience building and troubleshooting electromechanical systems such as electric motors, batteries, sensors, electronics, controls, pneumatics, etc.
  • Experience interpreting engineering drawings, work instructions, electrical schematics, and product data sheets
  • A people-centric mindset to aid relationship building and service execution
  • A scrappy “get-things-done” approach to help execute on things that the company hasn’t tried before and learn on the fly
  • Ability to operate independently and make data-backed decisions on the go

Bonus qualifications

  • Experience with powerboats on and off the water and ability to spend lots of time on them
  • Prior experience in a fast-paced manufacturing setting
  • Experience with welding, composites, or interiors
  • Clear written and verbal communication
  • Ability to articulate and defend engineering decisions
  • Strong time management skills

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You’re always welcome to reach out even if you don’t meet many of these qualifications. Passion and aptitude make up for a lot.

What we value

We value these five things above all else:

  • Ownership over both your work and the company’s success
  • Empathy for colleagues and for customers
  • Humility in problem solving and collaboration
  • Pragmatism for navigating ambiguity quickly and sensibly
  • Diversity of background, opinion, culture, etc.

Given that we work in a sometimes intense or stressful environment, it’s vital that our values align. We’d be happy to elaborate on any or all of these during the interview process.

What you’ll get

  • Talented teammates that challenge you to be better
  • Access and often input to a wide range of business activities
  • Salary between $100,000-$140,000
  • A meaningful equity stake
  • An opportunity to have an outsized impact on industry-defining vehicles
  • The ability to drive positive environmental change through your work
  • Nearly free health insurance (we cover 99%) and a 401k
  • Generous parental leave
  • Daily lunches, plenty of snacks, lots of swag, and more
  • Boat rides!

Hope to hear from you soon!

The crew at Arc